This Refund Policy outlines the terms and conditions for requesting refunds and returns for products purchased from Think 2 Shop. Please read this policy carefully before making a purchase. By using our website, you agree to the terms outlined in this Refund Policy.
1. Refund Eligibility
a. Think 2 Shop offers refunds for products that are defective, damaged, or do not meet the specifications as described on the website.
b. To be eligible for a refund, you must contact us within a specified period from the date of purchase, as outlined in our Returns Policy.
2. Returns Process
a. If you believe you are eligible for a refund, please follow the process outlined in our Returns Policy available on our website.
b. To initiate the return process, contact our customer service team through the contact details provided in the “Contact Us” section of the website.
3. Conditions for Refund
a. The product must be in its original condition, unused, and in its original packaging.
b. A proof of purchase (order confirmation, receipt, or invoice) must be provided along with the returned product.
c. Refunds will only be issued to the original payment method used for the purchase.
4. Non-Refundable Items
a. Certain products may be non-refundable, including but not limited to digital downloads, gift cards, and personalized/customized items, as specified on the product pages.
b. Shipping costs, including return shipping costs, are non-refundable unless the return is due to an error on our part.
5. Processing Time for Refunds
a. Refunds will be processed promptly once the returned item is received and inspected. The processing time may vary but generally takes within a specified period, as outlined in our Returns Policy.
b. The refund will be issued to the original payment method, and you will be notified via email once the process is complete.
6. Cancellation of Orders
a. If you wish to cancel an order, please contact us immediately. Once an order is shipped, it cannot be canceled. In such cases, you may need to follow the returns process.
7. Contact Information
If you have any questions, concerns, or inquiries regarding our Refund Policy, please contact our customer service team using the information provided in the “Contact Us” section of the website.
8. Changes to the Refund Policy
a. Think 2 Shop reserves the right to update or modify this Refund Policy at any time. Changes will be effective upon posting the revised Refund Policy on the website.
By making a purchase on the Think 2 Shop website, you acknowledge that you have read, understood, and agreed to this Refund Policy.
